At Scienuvo Biopharma LLP, your trust is our most valuable asset. We are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, products, and services.
1. Commitment to Privacy
We take your privacy seriously and ensure that your personal information remains confidential, secure, and protected. Whether you’re browsing our website or placing an order, we will never misuse or sell your personal data under any circumstance.
This includes, but is not limited to:
- Name, age, gender, address, and contact number
- Date of birth, email ID, and identity details
- Financial information like bank account, UPI, or card details
- Order history and prescription details (if applicable)
2. Scope of the Policy
This Privacy Policy applies to all information collected through:
- Our website and mobile platforms
- Communications via email, WhatsApp, or phone
- Orders placed through any online or offline channel
- Any third-party services directly associated with our offerings
Note: This policy does not cover third-party platforms or services not controlled by us. We encourage you to review their privacy policies separately.
3. Information We Collect
We collect information to serve you better. This may include:
- Personal details (Name, Address, Contact Info)
- Order-related details (Product preferences, payment method)
- Device & usage info (IP address, browser type, session behavior)
- Health-related info (Only when required for specific services like prescription products)
This information helps us:
- Process your orders efficiently
- Personalize your experience
- Improve customer support
- Offer relevant deals, alerts, and reminders
4. How Your Information Is Protected
We implement advanced security protocols to protect your personal data:
- End-to-end encryption for transactions
- Secure servers & firewalls
- Access controls to limit internal employee access
- Regular audits & compliance with data protection laws
Your data is never shared with unauthorized parties. Only authorized personnel may access information strictly for operational needs.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Information is only shared:
- With trusted service providers (like courier, payment, or customer support partners)
- To comply with legal obligations or regulatory requirements
- For internal analytics or marketing (with your consent)
Your financial transactions are handled securely. On your bank statement, only our authorized payment gateway partner name will appear—not Scienuvo Biopharma LLP.
6. User Accounts & Communication
When you register, you agree to provide accurate and complete information. We may use your contact details to:
- Send important account or order-related information
- Share updates or offers (you may unsubscribe at any time)
- Assist in password/account recovery if needed
You can manage communication preferences anytime via your account dashboard.
7. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with the updated date. Continued use of our services after changes indicates your acceptance of the revised policy.
We encourage you to review this page regularly to stay informed of any updates.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, feel free to contact us:
Email: support@herbalshopy.com
Phone/WhatsApp: +91-9834746233
