Scienuvo Biopharma LLP is dedicated to delivering an unparalleled customer experience through prompt, reliable, and transparent shipping services across India. Our goal is to ensure that every order reaches our valued customers securely and within a reasonable timeframe.
Free Shipping & Payment Methods
We are pleased to offer complimentary shipping on all orders of our herbal and pharmaceutical products throughout India. To provide flexibility and convenience, we accept multiple payment options, including Cash on Delivery (COD), enabling customers to pay at the time of receipt.
Order Processing Time
- Orders received on business days are typically processed within 24 to 48 hours.
- Orders placed on Sundays, public holidays, or during non-working days will be processed on the subsequent working day.
- During peak seasons, promotional periods, or unforeseen operational disruptions, processing times may be extended, for which we seek your kind understanding.
Delivery Timeframe
Our standard delivery timeline is between 3 to 6 business days from the date of dispatch. This timeline may vary depending on the destination, especially for rural or remote locations, which may require additional transit time. We advise customers to consider these factors when placing orders.
Shipment Tracking
To enhance transparency and customer confidence, we provide a unique tracking ID and tracking link once the order has been shipped and payment has been confirmed. This allows customers to monitor the real-time status of their delivery through the courier partner’s platform.
Shipping Carriers & Logistics Partners
We collaborate with reputable and reliable logistics and courier partners to ensure the safe and timely delivery of all shipments. Our partnerships are continually evaluated to maintain high standards of service and customer satisfaction.
Delays & Exceptional Circumstances
While we endeavor to fulfill all orders promptly, certain factors such as adverse weather conditions, natural disasters, logistical disruptions, or governmental restrictions may impact delivery schedules. In such instances, customers will be notified promptly, and we will strive to mitigate any inconvenience caused.
Customer Responsibilities
- Please ensure that the delivery address and contact details provided at the time of order are accurate and complete to avoid delays or delivery failures.
- Customers are advised to be available at the delivery address during the expected delivery window to facilitate a smooth handover.
- In case of any discrepancies or issues with the order upon delivery, please contact our customer service team immediately for assistance.
Our Commitment to You
At Scienuvo Biopharma LLP, we place the highest priority on your satisfaction and trust. We are committed to maintaining the integrity of your products during transit and providing timely updates throughout the shipping process. Your health and wellbeing are central to everything we do, and we thank you for choosing us as your trusted healthcare partner.
For any questions or assistance regarding your order or delivery, please contact us at:
Email: support@herbalshopy.com
Phone/WhatsApp: +91-9834746233
